‘I was accused of not going to the funeral, that was something they actually said.’
An aggrieved American Airlines customer says she’s out $350 after confusion over her flight schedule while attending a family member’s funeral — and she contends the company’s customer service added insult to injury.
The TikTok video documenting the situation comes from creator Liv Paxton (@things_recorded_by_liv), who shared that she recently flew from Baltimore/Washington International Airport (BWI) to Jacksonville, Florida, to attend her aunt’s funeral. The trip included a layover in Charlotte, North Carolina.
She shared the clip Monday, getting more than 25,000 views to date.
“American Airlines just stole $350 from me,” Paxton contends in her video, noting that the issue with the company started when she and her family made the six-hour drive from Jacksonville to Charlotte, North Carolina, where her return flight had been scheduled to Baltimore, Maryland.
“This morning, I was unable to check into my flight,” she revealed. “So we went to the customer service line at the airport super early, and I was told that my reservation had been voided. I was told that they said that I skipped a city, that I got into Charlotte last Thursday, and I never flew to Jacksonville because my boarding pass was never scanned at the gate. However, that’s absolutely untrue. I did get on a flight to Jacksonville.”
